Refund and Returns Policy – FashionBina

Effective Date: 11/03/2025

At FashionBina, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your product, we are happy to offer a 30-day return and refund policy. Please carefully read the following guidelines to understand our process and ensure a smooth return experience.

1. Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

  • The product must be in unused and unopened condition.
  • It must be returned within 30 days from the date of receipt.
  • The item must be in its original packaging, including any tags, labels, or manuals.
  • For hygiene reasons, cosmetics, skincare products, and personal care items cannot be returned if they have been opened or used.

Note: If you receive a defective or damaged product, please contact us within 7 days of receiving your order, and we will assist you with a return or exchange.

2. Non-Returnable Items

The following items are non-returnable:

  • Opened or used cosmetics and skincare products.
  • Personalized or custom-made products.
  • Gift cards or any products marked as final sale.
  • Digital products or downloads.

If you are unsure whether an item is returnable, please contact our customer support team before initiating a return.

3. How to Initiate a Return

If you are eligible for a return, follow these steps:

  1. Contact Us:
    Email us at info@fashionbina.com or call us at (770) 948-3622 to initiate your return. Please provide the following details:

    • Order number
    • Product(s) you wish to return
    • Reason for return (if applicable)

  2. Return Authorization:
    After reviewing your request, we will issue a Return Authorization (RA) number and provide you with detailed instructions on how to return the product. Returns without an RA number will not be accepted.

  3. Return Shipping:
    You are responsible for the shipping costs associated with returning the product. We recommend using a traceable and insured shipping method to avoid any issues. We cannot be held responsible for lost or damaged returns.

    Note: If the return is due to our error (e.g., a defective or incorrect item), we will provide you with a prepaid return shipping label.

  4. Processing the Return:
    Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will issue a refund to your original payment method.

4. Refunds

After we receive and process your returned item, we will issue a refund based on the following conditions:

  • Full Refund: You will receive a full refund if the product is in new, unopened, and resellable condition.
  • Partial Refund: If the product shows signs of use or damage that are not due to our error, we may issue a partial refund.
  • Refund Processing: Refunds will be issued to your original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.

Note: Shipping charges are non-refundable, unless the return is due to a defect or error on our part.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, we recommend returning the original item for a refund and placing a new order for the desired product.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving the item to initiate a return or exchange. We will cover the return shipping costs and provide a full refund or replacement.

Please provide the following when reporting a damaged or defective product:

  • A clear description of the damage or defect.
  • Photos of the damaged item and packaging.

7. Return Address

All returns must be sent to the following address:

FashionBina Returns
3170 Franklin St
Austell, Georgia
USA

Please include your RA number and the order number on the return package to ensure proper processing.

8. Customer Support

If you have any questions about the return process or need assistance, please don’t hesitate to contact us:

Our customer support team is happy to assist you and ensure a hassle-free return experience.

9. Changes to This Policy

FashionBina reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, with the updated Effective Date. We encourage you to review this policy periodically to stay informed about any changes.

Thank you for shopping with FashionBina! We are committed to providing you with high-quality products and exceptional customer service. If you need further assistance, don’t hesitate to reach out to us.

For more information, please visit our website at fashionbina.com.

  •